2nd Annual Opex in BFSI Summit 2018

Transformation during times of innovative disruptions in financial services – helping you cope with technological changes and shifting customer preferences for successful business operations

2nd Annual Opex in BFSI Summit 2018

Looking at the given market conditions and opportunities, leading BFSI institutions are focused on improving key processes, especially those that provide opportunity to increase productivity and attract new customers at the least possible cost involved. Time and again financial institutions have been asked to deliver more with regards to measurable performance improvements across projects and enterprise, bringing competitive difference through exceptional services to customer and clients, safeguard the business through compliance and risk initiatives and also propel the drivers for cultural transformation. On an average, Indian banks have about 20 percent of staff deployed in back–office processing as against a global best of 10 percent. Over two thirds of this processing happen in branches and not back office centres, where it ideally should. Process re–engineering and operating model change can help reduce costs, improve service and contain operating risks. Financial institutions appear to be under–investing in technology with spends at about 25 percent of global benchmarks.

The financial services industry is undergoing a phase of major transformation, with entry of more players in the already competitive environment and as a result every organization is focused on the adoption of business intelligence and analytics to drive overall profitability. The top priority for every institution today is to focus on innovation so that they can diversify and also be profitable ventures by utilizing the available resources more optimally while promoting operational excellence.

The OPEX in BFSI Summit will delve on the aspects of driving growth, reducing costs, increasing efficiency and enhancing customer centricity for the financial services sector.







  • Establishing underlying capabilities in financial services through disruptive innovations to create winning conditions
  • Change management: From static to dynamic business operations
  • Tackling hindrances to attain operational excellence in client facing and non-client facing branches
  • Stay healthy & be leaner - Quantify improvements in business outcomes through business analytics
  • Using big data and business intelligence to spur process excellence
  • How can technology improve inexorably as a driver for operational efficiency
  • Business and technology strategy – align technology choices today with future business directions
  • Driving process excellence through a significant increase in technology investments to guide improvements
  • Change management turning the financial services sector into ‘Survival of the Fittest’
  • Creating lean processes through customer centric business process re-engineering


Functional Heads of:

  • Operations & Operational Excellence
  • Business Excellence
  • Process Excellence & Innovation
  • Customer Service & Delivery
  • Information Technology
  • Strategy & Business Development
  • Change Management
  • Business Transformation


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